Shipping policy
At Lift Core, we are committed to getting your gym accessories to you safely, securely and as quickly as possible. Please read our shipping policy below for information about delivery times, shipping costs and tracking.
1. Shipping within South Africa
We currently ship orders throughout South Africa.
Orders are delivered using reputable courier services to ensure your products reach you safely and efficiently.
2. Order Processing
Orders are normally processed and dispatched within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation and, where available, tracking information via email or SMS.
3. Delivery Times
Estimated delivery times after dispatch are:
Major cities and metropolitan areas: 7–10 business days
Regional areas: 5–10 business days
Remote areas: 5–10 business days
Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays or other circumstances outside of Lift Core's control.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order size and the applicable shipping service.
Any applicable shipping fee will be clearly displayed before you complete your purchase.
Free shipping promotions, when available, will be subject to the terms stated in the relevant promotion.
5. Tracking Your Order
Once your order has been dispatched, you will receive tracking information where the selected courier provides a tracking service.
You can use your tracking number to monitor the progress of your delivery.
If you have not received your tracking information within a reasonable period after your order has been dispatched, please contact us.
6. Delivery Address
Please ensure that your delivery address, contact number and other order information are correct before completing your purchase.
Lift Core cannot be held responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
If you realise that you have entered the wrong delivery address, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that the address can be changed after an order has been dispatched.
7. Delayed Deliveries
Although we work with our courier partners to provide reliable delivery, delays can occasionally occur.
If your order is significantly delayed, please contact us with your order number so that we can investigate the delivery status with the courier.
Where an agreed delivery period cannot be met, applicable consumer rights will apply. South African law provides protections concerning delivery and electronic transactions, including circumstances where an order is not fulfilled within the agreed period.
8. Damaged Packages
Please inspect your package when it arrives.
If your package appears to be damaged, please take photographs of the packaging and product and contact us as soon as possible.
We will assess the issue and assist you in accordance with our Returns & Refund Policy and applicable South African consumer law.
9. Incorrect or Missing Items
If you receive the wrong product, or an item is missing from your order, please contact us as soon as possible with:
Your order number
A description of the issue
Photographs of the items received, where applicable
We will investigate the issue and work with you to resolve it.
10. Unsuccessful Delivery
If the courier is unable to deliver your order because nobody is available, the address is incorrect, or delivery cannot otherwise be completed, the courier may attempt redelivery or contact you to arrange delivery.
Additional delivery charges may apply where a second delivery is required due to incorrect information or circumstances attributable to the customer.
11. Out-of-Stock Products
If an item becomes unavailable after your order has been placed, we will contact you as soon as possible.
Where we cannot fulfil the order, we will provide the appropriate remedy in accordance with applicable law.
Courier & Tracking
All Lift Core orders are shipped within South Africa using Aramex or another reputable courier service where necessary.
Once your order has been dispatched, you will receive your Aramex tracking number via email or SMS, where tracking is available. You can use the tracking number to monitor your delivery through Aramex's official tracking page. Aramex provides online shipment tracking for parcels.
Delivery times may vary depending on your location and courier conditions. Delays can occasionally occur due to circumstances outside of Lift Core's control.
12. Contact Us
If you have any questions about your order or delivery, please contact us:
Lift Core
Email: Liftcorestore@gmail.com